Refund policy

 I gladly accept returns and cancellations Contact me within 14 days of delivery
A picture of the damaged or dead plant is required to move forward on a refund or replacement.
Ship items back within 30 days of delivery.
Request a cancellation before the item has shipped.
I don't accept exchanges But please contact me if you have any problems with your order.
The following items can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective, I can't accept returns for custom or personalized orders and perishable products.
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
10% restocking fee on all returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at desertnoircactus@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at desertnoircactus@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
I don't accept exchanges But please contact me if you have any problems with your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

A picture of the damaged or dead plant is required to move forward on a refund or replacement.
Ship items back within 30 days of delivery.

A picture of the damaged or dead plant is required to move forward on a refund or replacement.

Buyers are responsible for return shipping costs.